Telehealth


Code & Cost Analysis

Let's face it! Timely reimbursements are impacted by two main components: proper coding and accurate claims processing. When incorrect codes are used, your claims are rejected which delays payment and ultimately impacts your bottom line - Cash Flow.

We can provide you with free analysis of your medical or dental procedure codes. Simply provide us with your listing of all of your medical or dental codes (CPT, HCPCS, or CDT). We will provide you with a professional code review report that details the status on each procedure code. This report also includes a vital financial summary showing any adverse effects on your cash flow, such as potential income loss, as a result of using incorrect codes.

There is more! We can also provide you with a free billing cost analysis report that compares the precise cost of your in-house billing operation to the national average. This can help you determine where in your practice you may cut expenses and if outsourcing your billing makes financial sense.

The concept of this service is based on the various direct and indirect costs incurred in processing medical claims in-house, such as:

  • Labor Costs including benefits
  • Postage, Claim Forms, and Envelope Costs
  • Error Processing
  • Administrative and Billing Costs
  • Rental Overhead
  • Time Value of Money
  • Systems Upgrades & Maintenance

Creative Collection Solutions

In most practices a small percentage of claims do not get resolved and can be difficult to conclude

You typically file tracers and make phone calls to the insurance companies but, unfortunately receive marginal response. This small percentage of claims may remain uncollected for months! Since you are not setup as a collection agency to deal with these unpaid accounts, you're often faced with two difficult choices. Write off the unpaid accounts or refer them to a hard-core collection agency. In which case your practice loses 35 to 50 percent of the value of the claim. Additionally, your practice will most likely lose the patient as a client. Harsh collection measures usually result in the loss of patient goodwill.

In summary, what we wish to provide you is an ability to close the book on every insurance claim by utilizing this service only on those specific claims requiring this type of additional effort. We will provide this at a fee which frankly is not possible for your practice or your staff to approach, not even considering the impact and effectiveness of our national collection program.

  • RECOVER MONEY FASTER:
    Unlike other collection agencies, past-due accounts are instructed to pay you directly. You collect from both patients and insurance companies.
  • SAVE ON INTERNAL & COLLECTION COSTS:
    Reduce internal costs by as much as 30% and your collection costs by as much as 50% by using our collection system.
  • RETAIN CONTROL, PATIENT LOYALTY & GOODWILL:
    You decide when to start collection activity, when to stop, and how you want each account handled; diplomatically or intensively.

Electronic Fund Transfer (EFT)

The waiting room is overflowing with patients, but so is your overdue receivables. More than 30 percent of Americans don't have health insurance. Those that do still often pay 20 percent. Many doctors don't collect 50 percent of the monies owed them. Indeed, one doctor said 69 percent of his receivables were more than 90 days past due. Many doctors often carry tens of thousands of dollars on their books, knowing there's a good chance they'll never see this money.

WE CAN HELP!

EFT allows for electronic transfer of funds from your patient's bank account directly into your account! This electronic transfer process is also known by the following names: Funds Sweep, Direct Debit, Direct Credit, and Direct Deposit, Automatic Checking, Automatic Payment, ACH Processing, etc.

  • EFT MEANS ON TIME PAYMENT
    No waiting for patients to write a check. The patient's account is debited on the due date. Funds are then deposited directly into the clinic's bank account. No more "check is in the mail" excuses.
  • EFT MEANS LESS PAPERWORK
    EFT reduces the need to stuff envelopes and mail invoices. EFT also means no opening of envelopes and running to the bank to make deposits.
  • EFT PROVIDES NSF CONTROL
    Returned items are immediately identified and resubmitted electronically.
  • EFT IS SAFE
    Payments can be made on specified dates and for specified amounts and are electronically tracked.
  • EFT IS AUTOMATIC & CONVENIENT
    Once information is setup in the software, collection of funds becomes automated. Our processing center does all the work and deposits the collected funds automatically into your bank account.

Digital Scanning And Archiving

Physician Credentialing

As a well-care service provider, we manage your outreach program to help maintain communication with your patients. We provide great public relations service designed to increase patient loyalty and promote referrals. Our service consists of letters, postcards, and emails to remind patients of their need for various services, such as check-ups, testing, immunizations, etc. We can also send greeting and birthday cards. We maintain a positive relationship with your clients that goes beyond treatment in your office.

The program provides the following benefits:

  • Promotes and Maintains Patient Relationships
  • Keeps Office Staff Focused on Helping Care For Patients
  • Builds the Medical Practice and Increases Profits
  • Complements Any Existing Customer Care Programs
  • Pays For Itself As Patients Respond To The Program
  • Gives The Doctor More Time To Be A Doctor

Some Samples of Well-Care Cards:

Remote Backup And Sign (RBS)

Our Remote Backup System works like regular data backup software, with one important difference: Instead of sending backups to a tape drive or other media attached to the computer, it sends the backup over the Internet, regular telephone lines, or other network connections to a secure backup server offsite. It does this at night while computers are not being used. Backups can also be done on-demand, any time.

Most businesses put their lives on the line every night and don't realize it. With businesses depending more and more on the data stored in their computers, proper backups are becoming much more critical.

Remote Backup

Our Backup System addresses three critical issues to successful offsite backup:

Time Our RBS system 'compresses' the data prior to transfer.
Expense Our system leverages your existing Internet connection. A small annual fee will secure your files and put your mind at ease.
Security Our system utilizes multiple layers of access encryption and validation triggers.

Document Management Services

Scanning and Storing Historical Records - Most doctors usually have a warehouse full of old medical records that are costing them money to keep stored. We scan these documents and store them on digital media for our clients to access and retrieve easily any time.


Here are a few benefits of this service:

  • The entire system of paper documents is old-fashioned
  • Avoids the expense of excessive storage space
  • Speed up the process of finding records
  • More efficient way of filing
  • We can scan and archive your medical records daily
  • We can teach you how to scan, archive and manage your own records in house.

MD Audit Shield - RAC

MD Audit Shield - RAC

The federal government has recently implemented the "Recovery Audit Contract (RAC)," a new control process intended to weed out the large volume of fraudulent medical claims. To accomplish this, the government hired private auditing companies to perform audits on medical records and claims billing in all 50 states. Audits may cover any provider who bills fee-for-service Medicare, Medicaid, or commercial insurance programs. The audits will check for evidence of fraud by examining three common indicators of fraud: 1) coding inconsistencies; 2) documentation to support the medical necessity of the services provided; and 3) overpayments or underpayments to providers.

This is a critical new procedure for all medical practices. If your practice's claims & records are audited and any of the three inconsistencies are found, you will be required to pay back not only the overpayment but also interest. In addition, appeals have not been successful. And the auditing companies will continue to audit your practice every 45 days until they find no further evidence of fraud.

Reports estimate that the RAC program has already identified more than $1 billion in overpayments in just a few of the 50 states.

Why take a risk in your practice? Begin using our MD Audit Shield services to eliminate the chances of an audit proving inconsistencies in your billing. While nothing will keep the government from auditing your practice, our MD Audit Shield service will at least protect your practice in several ways. MD Audit Shield takes the following steps to ensure your compliance:

  • It reviews 50 records at random from your billing to check if any improper coding and non-compliance issues with Medicare/Medicaid appear.
  • It specifies what corrective actions are needed to comply with codes.
  • It performs any necessary changes to put you in compliance.
  • It stands behind you with assistance in the event you are audited.

Please contact us today to prepare for RAC auditing. Our services are professional and affordable!

CodeMAXX Services

CODEMAXX SERVICES

In addition, medical offices need to consider CodeMAXX, a new service that manages your medical coding in accordance with the national standards (ICD-9CM, CPT, CMS and HCPCS). CodeMAXX offers you peace of mind. Although medical staff may be trained on coding standards, the fact is, the codes often changed or are modified, or the requirements for using a specific code can differ from year to year. This jeopardizes not only your compliance but also your revenues because if a diagnosis or procedure code has been incorrectly assigned, you might end up with a denied claim or a decreased payment.

CodeMAXX is a service that provides busy medical practices with access to certified professional coders who will code your encounter notes. CodeMAXX also provides you with the most up-to-date diagnosis code (ICD-9CM - and soon ICD-10), procedure code (CPTs & HCPCS) and modifiers to insert into your billing software. Only by having the correct codes can you be sure that the insurance companies will pay you in a timely manner.

Please contact us today to prepare for RAC auditing. Our services are professional and affordable!

EMR/EHR Softaware

A Fantastic Opportunity to Automate Your Practice!

EHR solutions

Take Advantage of the Medicare Access and CHIP Reauthorization Act (MACRA). Effective 2017 through 2019.

The Quality Payment Program makes Medicare better by helping you focus on care quality and the one thing that matters most – making patients healthier. The Quality Payment Program gives you new tools, models, and resources to help you give your patients the best possible care. You can choose how you want to take part based on your practice size, specialty, location, or patient population.


The Quality Payment Program has 2 tracks you can choose from:

1- Merit-based Incentive Payment System (MIPS)
2- Advanced Alternative Payment Models (APMs).

MIPS:

Rolls existing quality programs (Physician Quality Reporting System, Value-Based Payment Modifier, and Meaningful Use) into one budget-neutral program where providers are scored on quality, cost, improvement activities, and EHR2 use, and assigned payment adjustment accordingly.

APM:

Rewards providers with a 5% annual bonus from 2019-2024 if they have a significant share of their Medicare revenue and/or patients in contracts that include two-sided payment risk (e.g. Next Generation ACO program).

Merit -Based Incentive Payment System (MIPS) Reporting Requirements

Physicians qualifying under the MIPS (Nearly 90% eligible clinicians will likely be subject to the MIPS track for payment in 2019) are required to report under four performance categories:

  • Quality
  • Resource Use
  • Clinical Practice Improvement Activities
  • Advancing Care Information
EMR E-Z Lease program is available to help doctors delay making payments to match potential stimulus reimbursements!

Finance Program Available for Clinics Purchasing EHR Manager Today!

  • Doctors can get Certified EMR software today with no cash outlay
  • No payments due for first 90 days
  • Then 3 monthly payments of $99
  • Regular payments commence in the 7th month
  • Subject to credit approval

* Information about government incentives and meaningful use can be found at www.cms.gov/EHRIncentivePrograms. Please visit this website to see how the EMR/EHR Incentive program applies to your specific situation.

Practice-Friendly Software Design...

Our EMR Software's design concentrates frequently accessed patient data in just a few screens: EMR Software Practice View screen provides an up-to-the-minute overview of all office activity. At-a-glance tools include:

EMR Tools
  • Calendar
  • ToDo's with visual status indicators
  • Patient Tracker with color coding
  • Detailed message list with patient identifiers
  • Appointment schedule

Patient Chart

The Patient Chart provides a comprehensive and logical view of all data related to a specific patient. Static elements are on the left and events are listed by category in an "event tree" on the right.

EMR Software
Static Information:
  • Demographics
  • Allergies
  • Problem List
  • Other Sensitivities
  • Routine Meds
  • Previous Medical History
  • Referring Doctor
  • Family Medical History
  • Chart Note
  • Social History
  • Insurance
Events:
  • Encounters
  • Immunizations
  • Labs
  • Imaging
  • Medical Tests
  • Flow Sheets
  • Text Records
  • Excuses/Notes
  • Additional User-Definable Categories

Office Visit

Our EMR Software's Office Visit screen enables rapid and complete documentation of an entire office visit with little or no typing. Elements include:

EMR Office Visit
Classic SOAP Format:
  • (S) Subjectives
  • (O) Objectives
  • (A) Assessment
  • (P) Plan
  • PopUp Text
  • PopUp Text List
  • (middle panel) is variable and corresponds to the OV
    component currently in use by the practitioner.
OV Components:
  • Chief Complaint
  • Review of Systems
  • Vitals
  • Examination
  • Diagnoses
  • Prescriptions
  • Tests
  • Procedures
  • Other Treatment
  • Follow-up

Our EMR/EHR Unique Features...

Presenting EMR/EHR with unmatched features and functions that streamline workflow and dramatically improve patient charting.

Off Site Remote Access

Remote Access

Easy connectivity from anywhere! It's the most reliable and secure method of EHR remote access available today. Our Off Site Remote Access provides real-time access to EHR data from your computer anywhere. All data is secure and fully encrypted, so no VPN is required. Doctors never have to wait for hours as remote and host databases are synchronized. And most importantly, they'll never have to worry that they're making critical decisions based on data that may have changed since the last sync routine.

Access EHR Data From Any Client Computer With An Internet Connection, Anywhere

Labs Connectivity

Lab Connectivity

Our established Interfaces automatically deliver discrete lab results to the EMR desktop and offer "Adaptive Mapping" technology that no other EMR/EHR product can match. Now available for Quest, LabCorp, Spectrum, Carilion, Westcliff, Meditech, Clinical Labs of Hawaii, Ohio Health, Banner Health, Doctor's Laboratory and Interpath with many more labs in development.

Delivers Discrete Lab Results Directly To The EMR Software

File Cabinet Document Center

File Cabinet Chart

The EMR-office File Cabinet Document Center is the answer to the problem of managing paper in the medical office. Used in conjunction with the EMR software, the File Cabinet is a comprehensive document management solution that transforms the endless stream of forms, reports, letters and other paper-based data into a valuable information resource. Attach documents to specific patient charts to retrieve, view and edit documents in their native programs. Only our EMR Office offers this unique functionality.

Store And Edit Virtually Any Document

Productivity Center

Productivity Center Chart

The EMR Productivity Center is a suite of integrated productivity tools that enable doctors to write letters, send messages, track staff office hours, process results, retrieve and edit documents and access non-patient related data such as medical websites. All PC tools are tied into the charting system and make it easy to complete most medical office tasks without accessing other resources - or even opening another program. These powerful capabilities are available only with our EMR software.

Powerful Productivity Tools Are Tightly Integrated With Charting Functions

EMR/EHR Automation Benefits for Your Practice...

Implementing a certified EMR software brings many benefits to your practice. EMR-office delivers on the promise of Electronic Health Records to increase productivity and improve patient care in small to mid-sized medical offices. It combines the right mix of rich functionality, intuitive ease of use, and affordability needed to enable rapid and complete documentation with a minimum of cost and disruption. EMR-office is the complete EHR Solution for the medical office.


Improved Charting:

EMR-office was designed and refined over many years by a practicing physician to provide superior charts with a minimal amount of time and effort. With features like Templates and PopUp Text, your documentation is complete, accurate and legible.

"I have found the Templates and PopUp Text features of to be very effective in improving the quality and preparation time of my charts." Dr. M. Marlow


More Patients in Less Time:

Many of our doctors report that they can increase their patient load without extending their hours. And when they leave for the day, all of their charts are complete. No more evening and weekend charting.

"I am now able to see six or more additional patients a day with significantly fewer hours in the office. I now walk out of a very busy office between 5 and 6 with all of my charting done." Dr. S. Buse


Improved Coding:

Coding correctly means improved profitability for the practice. The E&M Coder built into the EMR enables doctors to capture all of the information needed to code correctly. The EMR software will generate the proper codes from the description of the diagnosis and procedures determined by the physician. This information can be transferred directly to MedOffice, your billing service system!

Benefits for the Staff

No Lost or Misplaced Charts:

Medical offices run on patient charts. If one is lost, misplaced, or even stalled at one location in the office, an office visit can grind to a halt. With EMR-office software, patient charts are always available, and can be used by more than one staff member at a time.

"We never lose or misplace a chart any longer. And since more than one staff member can work with a patient chart at the same time, we've seen a real increase in office efficiency." D. Braunreiter, Office Manager

Dramatically Improved Workflow:

With EMR, patient information is easier to access, update, use and share. From "always available" patient charts to integrated tools like Messaging, ToDo Lists, and shared scheduling, EMR-office makes the medical office run more efficiently.

Benefits for the Patients

Legible Prescriptions:

The EMR software's prescription handling capabilities print or fax accurate prescriptions every time - in a form that is complete and readable, and complies with state-specific requirements. Patients or their pharmacist will never again have to call you back to clarify an unreadable or incomplete prescription.


Fully Informed Specialists:

Successful medical referrals depend on complete information exchanged between physicians. EMR-office makes it fast and efficient to pass relevant medical data to specialists to ensure better care and more satisfied patients.


Higher Confidence/Faster Visits:

With EMR-office, patients know that doctors have complete medical information and history including test results, prescriptions, and previous diagnoses instantly available at the point of care. And many visits are faster due to higher levels of efficiency.


HL-7 Healthcare Connectivity Protocol

Streamline Data Flow Between Practice Management and EMR Software! Two Robust Systems for Complete Automation and Productivity!

Two-Way HL7 Interface with EMR/EHR Systems

Easily Send and receive vital information between MedOffice and EMR software!

Our company provides a seamless interface that bridges our practice management software with HL7-compliant EMR systems. Users can transfer patient and appointment records from MedOffice to EMR and transfer claims information from EMR to MedOffice. Users have the choice to view and validate the transfer in the HL7 module before committing to MedOffice or the EMR system.

Another useful feature in the HL7 interface is that it allows for transfers of patient demographics from EMR to MedOffice as well! This means that if your practice is currently using an EMR system, for which a link has been established, you could easily move all of patient demographics to our system right away. No need to pay for conversion fees!

HL7

Simple Installation!

The HL7 installation is a breeze. It is as simple as placing a folder anywhere on your PC and executing one file. After just a few minutes of one-time setup you're ready to send and receive data!

Physician Credentialing

Physician Credentialing

Are you frustrated with credentialing or just too busy to do it yourself? Let us help you get this important process done right.

We are here to ensure that your office obtains its credentials accurately and on time. We have the experience and knowledge you need to get through the process with the least headache and amount of worry. Our costs are reasonable, too!

We take care of everything for you. Your office simply needs to fill out one application - and then leave the work to us!

  • Our staff of professionals handles every detail for you.
  • We contact you weekly to update you on progress until the process is over.
  • We provide you with written reports with our updates.
  • We track all applications submitted and maintain accurate records.
  • We guarantee complete security, confidentiality and accuracy.

We know how important credentialing is to your practice. Don't waste your valuable time trying to find a better credentialing service. We have the experience and knowledge you need to have confidence that your credentialing is being done right. We care about each of our clients - and we would be happy to help you.

We are able to perform credentialing for all medical plans, Medicare, hospitals and other facility privileges, as well as other applications that need credentialing data.

Please contact us today to prepare for RAC auditing. Our services are professional and affordable!

Billing Codes and Cost Analysis

free-analysis-survey

Do you know the health of your medical practice business? Here's a great opportunity to get a free annual checkup for your practice. Take our 5-minute business survey and get two valuable in-depth codes and operational cost analysis reports at no charge!

Our reports are designed to help make practices aware of possible billing problems they are experiencing with rejected or delayed claims due to improper coding and/or inaccurate claims processing.

Billing Cost Analysis Reports:

Find out the cost of in-house billing versus the cost of outsourcing. Two reports can be presented to you:
(1) Comprehensive Practice Analysis report demonstrating the actual cost of the entire in-house billing operations.
(2) Claims-Only analysis report. This report compares the clinic's in-house billing cost to the cost of your service based on claims only.

cost-analysis-report

Our analysis takes into consideration a combination of the various direct and indirect costs incurred in processing claims in-house, such as:

  • Labor Costs including benefits
  • Postage, Claim Forms, and Envelope Costs
  • Error Rate
  • Administrative and Billing Costs
  • Rental Overhead
  • Time Value of Money
  • Systems Upgrades & Maintenance

Code Analysis Report: We can perform three types of code review analysis:

code-analysis-report
  • Medical code review
  • Dental code review
  • Combined medical and dental code review

Our code analysis takes into consideration the following elements:

  • CPT and CDT codes currently used by the practice
  • Average Revenue per Code
  • Average Frequency of Code Usage

We'll present you with a report detailing the status of each analyzed code and a summary of findings, including any potential loss of revenue.

Please contact us to see how we can help you increase practice productivity.

Patient Assessment (P.A.S.)

Patient Assessment

The psychological instruments provided by the P.A.S program have the purpose of providing timely identification of depression, social isolation, PTSD and suicide ideation. Our P.A.S. surveys are ground-breaking, visually-based and easy-to-use assessments of patented, truth-revealing technology. They are easily administered from a website that's personalized for your practice. They're non-invasive and provide instant reports to you, the doctor; reports that are easily understood in a format you're already accustomed to.

The Surveys

The first is a 20-item survey which takes 2 to 3 minutes to complete by the patient, and is based upon a historically valid psychological analysis instrument. A second survey, if needed, takes about 20-25 minutes to complete and covers over 90-items. It's an in-depth assessment of the patient's mental state that's designed to give the health professional much greater detail in those cases where the initial survey has found a concern.

Patient Assessment

Insurance

Billable through approved CPT Codes with over 97% paid, the assessment allows the practice to realize a revenue stream that may not yet be realized.

While you examine your patient's physical status, why not learn more about their mental status in just minutes and get paid for it?

Please contact us for more information to see how our company can help you increase your practice productivity.

Well Care Service

As a well-care service provider, we manage your outreach program to help maintain communication with your patients. We provide great public relations service designed to increase patient loyalty and promote referrals. Our service consists of letters, postcards, and emails to remind patients of their need for various services, such as check-ups, testing, immunizations, etc. We can also send greeting and birthday cards. We maintain a positive relationship with your clients that goes beyond treatment in your office.

The program provides the following benefits:

  • Promotes and Maintains Patient Relationships
  • Keeps Office Staff Focused on Helping Care For Patients
  • Builds the Medical Practice and Increases Profits
  • Complements Any Existing Customer Care Programs
  • Pays For Itself As Patients Respond To The Program
  • Gives The Doctor More Time To Be A Doctor

Some Samples of Well-Care Cards:

Transcription Services

We provides medical transcription & data entry services to diverse healthcare providers - individual physicians, nursing homes, small and large hospitals. Our transcription process is secure and provides a quick & high-quality service while minimizing costs. We are committed to providing value and building a relationship of mutual benefit with our clients.


Transcription Services Provided:

  • Emergency room transcription
  • Acute care transcription
  • Admission note transcription
  • Surgical report transcription
  • Discharge summary transcription
Transcription Services

Our Transcriptionists Handle Diverse Reports:

  • Progress reports
  • Physical examination reports
  • Pathology reports
  • Radiology reports
  • Autopsy reports
  • Labor and delivery reports

Benefits of Outsourcing Transcription:

  • Increased Focus on Core Health Care Areas
  • Secure Service
  • Lower Personnel Costs
  • More Business Focus on Higher Priority Issues
  • Increased Productivity and Efficiency
  • Free Up Management Time
  • Quality Assurance
  • HIPAA-Compliant and Provide 24/ 7 Customer Service
  • State-of-the-Art Technology Where Files Are Delivered in a Variety of Formats - DOC, RTF, HTML, XML and PDF
  • Highly Trained personnel

HIPAA

How Does HIPAA Affect Your Practice? How to Become Compliant?

To address these security concerns in the healthcare and electronic field, the United States Congress passed HIPAA "The Health Insurance Portability and Accountability Act", a set of standards that simplify electronic transactions and define minimum requirements for network security. As healthcare organizations strive to leverage the Internet, they need to deploy a security architecture to meet government regulations and ensure the trust of patients.

he Administrative Simplification section of HIPAA is designed to improve the efficiency and effectiveness of the healthcare system by standardizing the electronic data for specified administrative and financial transactions while protecting the security and confidentiality of that information.

As a health care provider it is important to implement HIPAA and keep it's policies current as well as provide annual training to employees. It is advisable that you create forms informing your patients about office policies in regards to their medical information. Such forms should include:

  • Place where their files are stored
  • Who has access to their files
  • Name, address, and contact information of your billing service
  • Name of the healthcare clearinghouse claims are processed through
  • Method of transmission of claims

Our company can help you establish HIPAA Compliance:

  • Create Employee and Patient Forms
  • Establish Employee Computer Policy
  • Disaster Recovery Plan
  • Off Site Data Backup
  • Contingency Operations Plan
  • Annual HIPAA Training
  • Employee Computer Monitoring Software

Please contact our office for information on HIPAA compliance.